Refund Policy
Last updated: September 28, 2026
Sira sells a single product: a one-time export for 180 EGP, paid through Kashier by card or mobile wallet. This policy explains when you can get your money back.
One-time purchase (180 EGP)
If you have not used your export yet, you can request a full refund within 7 days of payment. Once the CV has been exported without watermark, the purchase is considered used and is non-refundable.
Technical problems
If a paid export fails, produces a corrupted PDF, or your payment was confirmed but the export was not unlocked — and our team cannot fix it — you get a full refund or a free replacement export, at your choice.
Duplicate or mistaken payments
If you were charged twice for the same purchase, or sent an amount by mistake through Vodafone Cash or InstaPay, tell us with the transaction reference and the extra payment is refunded in full.
How to request a refund
Call or WhatsApp us at the number below from the phone associated with your payment, and include your registered Sira email so we can match the transaction.
How and when refunds are paid
Valid refund requests are approved within 3 business days and returned through the same method you used to pay: card refunds via Kashier take 5–15 business days depending on your bank; mobile wallet refunds arrive within 5–10 business days.
What is not refundable
Used exports, subscription months in which you exported a CV, dissatisfaction with AI-generated text you have already received, and edits you made after exporting are not refundable. Previewing is always free (with watermark), so you can evaluate the result before paying.
Changes to this policy
We may update this policy from time to time. The version shown on this page applies to purchases made after the date listed above.
Questions or support? 01553592024
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